Privacy Policy

1 Introduction

This Privacy Policy explains the types of personal data we may collect about you when you interact with us and how we’ll store, handle and keep your data safe. We hope the following sections will answer your questions but if not, please contact us.

2 Firefly Band

Firefly is one of the UK’s leading function, wedding & party live bands for hire. More information About Firefly. For simplicity throughout this notice, ‘we’ and ‘us’ means Firefly. Firefly is the owner of fireflyband.co.uk

3  When we collect your personal data

  • When you engage with us on social media.
  • When you contact us by any means.
  • When you visit our website.
  • When you book any kind of appointment with us.
  • When you fill in any forms.

4  What personal data we collect

  • Details of your interactions with us in person, through phone calls, email and online.
  • Contact forms collect your personal data so that we may respond to your enquiry. To answer your enquiry, we need your name and email address. If you prefer to be contacted by phone, we will need that too.
  • Information gathered by cookies in your web browser.See Cookie section below.
  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

5  How and why we use your personal data

We want to give you the best possible customer experience. The data privacy law allows this as part of our legitimate interest in providing the highest levels of service. Of course, if you wish to change how we use your data, you’ll find details in the ‘Your rights over your personal data’ section below. If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services to you.

Here’s how we’ll use your personal data and why:

  • To respond to your queries, communications and complaints. Handling the information you submit enables us to respond. We may also keep a record of these to inform future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
  • To comply with our contractual or legal obligations to share data with law enforcement.

6  How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it. Access to your personal data is password-protected. We regularly monitor our system for possible vulnerabilities and attacks.

7  How long we keep your personal data

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis.

8 Who we share your personal data with

We sometimes need to share your personal data with trusted third parties.

The policy we apply to those organisations to keep your data safe and protect your privacy:

  • We provide only the information they need to perform their specific services.
  • They may only use your data for the exact purposes we specify in our contract with them.
  • We work closely with them to ensure that your privacy is respected and protected at all times.
  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

Examples of the kind of third parties we work with are:

  • IT companies who support our website and other business systems.

9 Your rights over your personal data

You have the right to request:

  • Access to the personal data we hold about you, free of charge.
  • The correction of your personal data.
  • The deletion of your personal data.
  • That we stop using your personal data for direct marketing.

To ask for your information to be supplied to you, amended or deleted, please contact Suzy Jacoby at suzyjacoby123@gmail.com.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Checking your identity

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

10 Cookies

Our website uses cookies – small text files that are placed on your machine to help the site provide a better user experience. You may prefer to disable cookies on this site and others. The most effective way to do this is to disable cookies in your browser. Consult the Help section of your browser or visit www.aboutcookies.org or www.allaboutcookies.org which offers guidance for all modern browsers. There is a pop-up cookie alert on fireflyband.co.uk that activates each time a new user visits the website. This allows a user to click to consent to continue with cookies enabled, to follow advice on disabling cookies or to ignore the message and continue browsing (with implied consent). Google Analytics cookie information on this website has been anonymised and is automatically deleted 14 months after the cookie is last used.

Google Analytics

We use Google Analytics to collect information that helps us analyse website usage and improve user experience. Google Analytics cookie information on this website is anonymised and automatically deleted after 14 months after last usage.

Content Management

Our Content Management System (CMS) uses cookies to manage website administrators.

11 Further information

We hope this Privacy Policy has been helpful in explaining how we handle your personal data and your rights to control it. If you have any questions that haven’t been covered, please contact our Data Controller, Suzy Jacoby who will be pleased to help you:

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